Refund Policy

This policy is part of the Terms of Service of this website, which is operated by Effect Booth.

What you buy

We sell monthly and yearly plans and one-time credit packs, all paid through Stripe. Credits are spent when you generate a result. Credits from a pack stay valid for 365 days from purchase; credits from a plan are valid only for the month they belong to (see Subscriptions below). Free credits given after sign-in are not a purchase and cannot be refunded or exchanged for money.

Subscriptions

Monthly and yearly plans renew automatically at the end of each billing period and are charged to the same payment method until you cancel. You can cancel at any time under Settings → Subscription. After you cancel you are not charged again, and you keep your plan and its credits until the end of the period you have already paid for. We do not prorate: to change plans, cancel and subscribe to the new plan after the current period ends. A plan's credits are valid only for the month they belong to (on a yearly plan, credits are added each month), and unused credits expire at the end of that month. A renewal charge is fully refundable if you ask within 7 days of the charge and none of the credits from that period have been used. Ask the same way as for a credit pack (see below); approved refunds go back to the original payment method and that period's credits are removed from your balance.

Failed, timed-out or declined generations

If a generation fails, does not finish in time, or is declined by the image model, the credits it used are returned to your balance automatically. You do not need to contact us. A written request refused by our checks never takes credits in the first place.

Unused credits

You can ask for a refund of a credit pack, or of a plan's first payment, within 7 days of purchase if none of its credits have been used. Renewal charges follow the rule under Subscriptions above. Open a support ticket from your account under Settings → Tickets with your order number, or write to support@effectbooth.com. Approved refunds go back to the original payment method, and the credits from that purchase are removed from your balance.

Used credits

Credits that have already been spent on a generated result are not refundable. If you are unhappy with a result, tell us in a ticket and we will look into it.

Chargebacks

If something is wrong with a charge, please contact us first. We can usually resolve it faster than your bank can. Opening a chargeback may lead us to suspend the account while it is reviewed.

Contact

Questions about this policy: support@effectbooth.com, or a support ticket from your account.